All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. All Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday. We work in the CET (Central European Time) time zone which is +1h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland. And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept  Credit/Debit card payments, IBAN/BIC (SEPA) bank transfers, Paypal. 

Currency

All payments are made in Euros or Swiss Franc. 

VAT

Our shop automatically includes or excludes VAT from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with Swiss Post.

Swiss Post will be used to delivery your parcel only for the order collected in the Switzerland store. The delivery time is in one/two days (excluding public holidays) 

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Italy or south Europe in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery. 

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.

Estimated shipping times with Fedex

• Fedex is our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service info@alamacs.ch immediately and we will make sure we get you sorted. Also notify the courier bringing you the shipment that it has been damaged.

What happens if Alamacs made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

Alamacs Sagl
Via Carlo Pasta, 2
6830 Chiasso
Switzerland

Info@alamacs.ch